Complaints

Version 2026-11-v1. Last updated 2 November 2026.

We want to know when we have got something wrong, and we will try to put it right.

How to complain

Email support@clarwyn.co.uk or write to 20 Sidbury Hill Avenue, Tidworth, Wiltshire, SP9 7JN, United Kingdom. Please give your name, your request or order reference, what went wrong and what you would like us to do.

What we do

1. We acknowledge your complaint within 2 working days.
2. The owner of Clarwyn IT looks at it personally and replies in writing within 10 working days with what we found and what we will do. If it will take longer we say why and when you will hear from us.
3. If you are still unhappy you can ask for the decision to be looked at again.

If we cannot agree

You keep all your legal rights, including to go to court (for smaller claims, the small claims process). Alternative dispute resolution (ADR) is where an independent body helps settle a dispute. We are not currently a member of an ADR scheme, and where we cannot settle a complaint we will tell you at that point whether we agree to use a certified ADR provider, and name one that is suitable. Citizens Advice (citizensadvice.org.uk/consumer, 0808 223 1133) can give free advice.

For complaints about how we use your personal data you can also contact the Information Commissioner's Office.