Clarwyn IT

Your right to cancel

Version 2026-11-v1. Last updated 2 November 2026.

The right

You have the right to cancel an order for one-off help within 14 days, without giving a reason. The 14 days start on the day the contract is made, which is the day your payment succeeds. The diagnosis and any fix are separate contracts, each with its own 14 days.

How to cancel

Tell us clearly that you want to cancel. You can do any of these; you do not need to use the form:

If you tell us before the 14 days end, you have cancelled in time, even if we only reply afterwards.

If you ask us to start straight away

We will not start until you have asked us to, and you ask us by ticking the first box at checkout:

"I ask Clarwyn IT to start the diagnosis straight away, during my 14-day cancellation period."

If you then cancel before we have finished, you must pay us an amount in proportion to what we have already done, compared with the full service. We work this out from the time we have recorded against the agreed time (30 minutes for a diagnosis, or the estimated time in a fix quote), up to the full price. For example, if we had spent 10 of 30 minutes on a £29.00 diagnosis, you would pay £9.67 and we would refund the rest. If we have not started, you pay nothing.

When the right ends

Once we have delivered the service in full (for a diagnosis, once the written report has been delivered), you lose the right to cancel. You agree to this in the second box at checkout:

"I understand that once the written diagnosis has been delivered in full I lose my right to cancel. If I cancel after the work has started but before it is finished, I will pay a proportionate amount for what has been done, up to the full price."

Your refund

We refund what you are owed without undue delay, and in any case within 14 days of the day you tell us you are cancelling, using the card you paid with. We do not charge anything for refunding. A diagnosis credit is not paid out in cash.

Wording version ccr-2026-11-v1. This page reflects the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Model cancellation form

Model cancellation form (complete and send only if you wish to withdraw from the contract)
To: Jamie Castle trading as Clarwyn IT, 20 Sidbury Hill Avenue, Tidworth, Wiltshire, SP9 7JN, United Kingdom, email support@clarwyn.co.uk
I/We hereby give notice that I/We cancel my/our contract for the supply of the following service: [request or quote reference]
Ordered on / received on: [date]
Name of consumer(s): [name]
Address of consumer(s): [address, only if sending on paper]
Signature of consumer(s): [only if this form is notified on paper]
Date: [date]