:root{--teal:#1F4E5F;--teal-d:#163a47;--gold:#B9822F;--bg:#F4F7F8;--ink:#17262c;--mute:#5b6b72;--line:#d9e2e6;--ok:#2e7d4f;--warn:#b26a00;--bad:#b3261e;--card:#fff;--r:12px}
*{box-sizing:border-box}
body{overflow-wrap:break-word;margin:0;background:var(--bg);color:var(--ink);font:16px/1.55 system-ui,-apple-system,"Segoe UI",Roboto,Helvetica,Arial,sans-serif}
a{color:var(--teal)}a:hover{color:var(--gold)}
header.top{background:var(--teal);color:#fff}
.bar{max-width:1080px;margin:0 auto;padding:12px 20px;display:flex;align-items:center;gap:20px;flex-wrap:wrap}
.brand{font-weight:700;font-size:1.15rem;color:#fff;text-decoration:none;letter-spacing:.2px}
.brand span{color:#f0c987}
nav.main{flex:1;min-width:0}
.nav-links{display:flex;gap:4px;flex-wrap:wrap;list-style:none;margin:0;padding:0}
.nav-links li{margin:0}.nav-links form{margin:0;display:inline}
nav.main a,nav.main .nav-links button{color:#e6f0f3;text-decoration:none;padding:8px 12px;border-radius:8px;background:none;border:0;font:inherit;cursor:pointer;display:inline-block}
nav.main a:hover,nav.main .nav-links button:hover{background:rgba(255,255,255,.12);color:#fff}
nav.main a[aria-current=page]{background:rgba(255,255,255,.2);color:#fff}
.nav-toggle{display:none;align-items:center;gap:10px;margin-left:auto;min-height:44px;padding:8px 14px;border-radius:8px;border:1px solid rgba(255,255,255,.55);background:transparent;color:#fff;font:inherit;font-weight:600;cursor:pointer}
.nav-toggle:hover{background:rgba(255,255,255,.12)}
.nav-bars,.nav-bars::before,.nav-bars::after{display:block;width:18px;height:2px;background:#fff;border-radius:2px;position:relative;content:""}
.nav-bars::before{position:absolute;top:-6px;left:0}.nav-bars::after{position:absolute;top:6px;left:0}
.nav-toggle[aria-expanded=true] .nav-bars{background:transparent}
.nav-toggle[aria-expanded=true] .nav-bars::before{top:0;transform:rotate(45deg)}.nav-toggle[aria-expanded=true] .nav-bars::after{top:0;transform:rotate(-45deg)}
.skip{position:absolute;left:12px;top:-60px;background:#fff;color:var(--teal-d);padding:10px 16px;border-radius:8px;z-index:100;font-weight:600;box-shadow:0 2px 8px rgba(0,0,0,.3)}
.skip:focus{top:12px}
:focus-visible{outline:3px solid #f0c987;outline-offset:2px}
main:focus{outline:none}
header.top :focus-visible{outline-color:#fff}
@media(max-width:820px){
  .bar{padding:8px 16px}
  .js nav.main{flex:1 1 100%;order:3}
  .js .nav-toggle{display:inline-flex}
  .js .nav-links{display:none;flex-direction:column;gap:2px;padding:8px 0 4px}
  .js .nav-toggle[aria-expanded=true]~nav.main .nav-links{display:flex}
  .js nav.main .nav-links a,.js nav.main .nav-links button{display:block;width:100%;text-align:left;padding:12px 14px;min-height:44px;font-size:1.02rem}
  .js .nav-links form{display:block}
  
}
.area{font-size:.8rem;background:var(--gold);color:#fff;padding:2px 10px;border-radius:99px}
.banner{background:#fff6e0;border-bottom:1px solid #ecd9a8;color:#6b4c0a;font-size:.88rem}
.banner div{max-width:1080px;margin:0 auto;padding:6px 20px}
main{max-width:1080px;margin:0 auto;padding:24px 20px 56px}
h1{font-size:1.7rem;margin:.2em 0 .5em;color:var(--teal-d)}h2{font-size:1.2rem;margin:1.4em 0 .5em;color:var(--teal-d)}h3{font-size:1.02rem;margin:1em 0 .3em}
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--r);padding:18px 20px;margin:0 0 16px}
.grid{display:grid;gap:16px}.g2{grid-template-columns:repeat(auto-fit,minmax(min(320px,100%),1fr))}.g3{grid-template-columns:repeat(auto-fit,minmax(min(200px,100%),1fr))}.g4{grid-template-columns:repeat(auto-fit,minmax(min(170px,100%),1fr))}
.stat{font-size:2rem;font-weight:700;color:var(--teal-d);line-height:1.1}.mute{color:var(--mute)}.small{font-size:.88rem}
.tablewrap{overflow-x:auto;max-width:100%;margin:0 0 16px}.tablewrap table{margin:0}
table{width:100%;border-collapse:collapse;background:#fff;border:1px solid var(--line);border-radius:var(--r);overflow:hidden}
th,td{padding:10px 12px;text-align:left;border-bottom:1px solid var(--line);vertical-align:top}th{background:#eef3f5;font-size:.85rem;text-transform:none;color:var(--mute)}
tr:last-child td{border-bottom:0}
.badge{display:inline-block;padding:2px 10px;border-radius:99px;font-size:.82rem;font-weight:600;background:#e8eef1;color:var(--teal-d);white-space:nowrap}
.badge.bad{background:#f9e3e1;color:#9b2218}
.badge.received,.badge.awaiting_payment,.badge.quote_sent{background:#e7eef9;color:#1d4a8f}
.badge.in_progress,.badge.diagnosis_in_progress,.badge.fix_in_progress{background:#fdf0d8;color:#8a5a00}
.badge.waiting,.badge.diagnosis_ready{background:#f9e3e1;color:#9b2218}
.badge.resolved,.badge.closed{background:#e1f3e8;color:#1f6a3d}
.badge.cancelled,.badge.refunded{background:#eceff1;color:#455a64}
.badge.overdue{background:#f9e3e1;color:#9b2218}.badge.due_soon{background:#fdf0d8;color:#8a5a00}.badge.on_track,.badge.replied{background:#e1f3e8;color:#1f6a3d}
label{display:block;font-weight:600;margin:14px 0 4px}
input[type=text],input[type=email],input[type=number],select,textarea,input[type=file]{width:100%;padding:10px 12px;border:1px solid #b9c7cd;border-radius:8px;font:inherit;background:#fff}
textarea{min-height:120px}
input:focus,select:focus,textarea:focus,button:focus-visible,a:focus-visible{outline:3px solid #f0c987;outline-offset:1px}
.btn,button.btn{display:inline-block;background:var(--teal);color:#fff;border:0;border-radius:10px;padding:11px 20px;font:inherit;font-weight:600;cursor:pointer;text-decoration:none;min-height:44px}
.btn:hover{background:var(--teal-d);color:#fff}.btn.gold{background:var(--gold)}.btn.ghost{background:#fff;color:var(--teal);border:1px solid var(--teal)}.btn.danger{background:var(--bad)}
.btn[disabled]{opacity:.5;cursor:not-allowed}
.row{display:flex;gap:12px;flex-wrap:wrap;align-items:center}.row.end{justify-content:flex-end}
.consent{display:flex;gap:12px;align-items:flex-start;border:1px solid var(--line);border-radius:10px;padding:12px 14px;margin:10px 0;background:#fbfdfe}
.consent input{margin-top:5px;width:20px;height:20px;flex:none}.consent label{margin:0;font-weight:500}
.msg{border-radius:10px;padding:12px 16px;margin:0 0 16px}.msg.ok{background:#e1f3e8;color:#1f6a3d}.msg.err{background:#f9e3e1;color:#9b2218}.msg.info{background:#e7eef9;color:#1d4a8f}
.bubble{border:1px solid var(--line);border-radius:12px;padding:12px 16px;margin:10px 0;background:#fff}
.bubble.admin{background:#eef6f8;border-color:#bcd6dd}.bubble.note{background:#fff8e6;border-color:#ecd9a8}.bubble.system{background:#f3f3f3}
.bubble .who{font-size:.85rem;color:var(--mute);margin-bottom:4px}
ol.timeline{list-style:none;padding:0;margin:0;border-left:3px solid var(--line)}ol.timeline li{padding:0 0 12px 16px;position:relative}
ol.timeline li::before{content:"";position:absolute;left:-8px;top:6px;width:13px;height:13px;border-radius:99px;background:var(--gold);border:2px solid #fff}
.filters{display:flex;gap:8px;flex-wrap:wrap;margin:0 0 14px}.filters a{padding:6px 14px;border-radius:99px;border:1px solid var(--line);background:#fff;text-decoration:none}
.filters a[aria-current=true]{background:var(--teal);color:#fff;border-color:var(--teal)}
footer{max-width:1080px;margin:0 auto;padding:20px;color:var(--mute);font-size:.88rem;border-top:1px solid var(--line)}
footer a{margin-right:14px}
.hero{padding:28px 0 8px}.hero p{font-size:1.1rem;max-width:62ch}
dl.kv{display:grid;grid-template-columns:max-content 1fr;gap:6px 18px;margin:0}dl.kv dt{color:var(--mute)}dl.kv dd{margin:0;min-width:0;overflow-wrap:anywhere}@media(max-width:480px){dl.kv{grid-template-columns:1fr;gap:0}dl.kv dt{margin-top:8px;font-size:.88rem}}
.cols{display:grid;grid-template-columns:2fr 1fr;gap:20px}@media(max-width:820px){.cols{grid-template-columns:1fr}.bar{gap:8px}}
.stars label{display:inline;font-weight:500;margin-right:12px}
.pay{max-width:520px;margin:40px auto}
code,pre{background:#eef3f5;border-radius:6px;padding:1px 6px}pre{padding:12px;overflow:auto;white-space:pre-wrap}